Customer Requests

You may request a specific therapist and or esthetician while booking an appointment. We cannot guarantee that we will have your request available at all times. All Spa employees are trained to respect the privacy of our guests and to create a comfortable relaxing environment for all.

Children Policy

To ensure the relaxation and quiet enjoyment of all spa guests, children under the age of 12 are not permitted in the spa. Do not bring children and leave them unattended, this is very disruptive to other spa goers and unsafe for children. As a courtesy to other clients and for health and safety reasons, children cannot accompany parents into the treatment room. Minors can be treated in the salon with written parental/guardian consent for basic beauty treatments. If a service must be rescheduled at time of appointment, a $40 charge will apply. Thank you for understanding.

Health Problems and Comfort Level

Please notify a Spa receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments or disabilities. This will prepare our staff far in advance to provide the best possible Spa treatment or therapy for you. When receiving your treatment the technician will address your needs based on your personal assessment. They will speak to you about the temperature, pressure, music, product and sequence of service they are providing. You may also communicate to us how you are feeling during your service, if there is anything you would like us to address please inform the technician.

What to Wear During a Treatment

California Skin Care & Day Spa does not require any dress code; it is a clothing optional environment. It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing, although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy.

Guest Timeliness

We ask that you arrive at least 10 minutes prior to your scheduled appointment time, the benefit to an enjoyable relaxing treatment. You will be able to enjoy the aromatherapy relaxation waiting room prior to your service. Arriving late will possibly interfere with your treatment time, so therefore the treatment may not be as effective or therapeutic for you. All appointments will end at their scheduled time so that the next guest will not be delayed.

Shaving

Shaving is not recommended before a Body Treatment or Men's Facial. If you choose to shave, please shave at least four hours prior to your service.

Cell Phones and Pagers

We ask that all pagers and cell phones are turned off during your time here with us to insure total relaxation for you, as well as other clients here visiting us.

Spa Payment Inquiries and Coupons

We accept Visa, Mastercard, ATM, Discover, cash and gift certificates purchased through California Skin Care & Day Spa. Gratuities are not included with any of our Spa treatments. Coupons and specials may not be combined.

Cancellation Policy

Please notify the Spa 24 hours prior to your appointment time if you need to cancel or reschedule. If we do not receive a call, you will be charged a $25 fee for services not cancelled in the time allotted.

Services and prices are subject to change. We reserve the right to refuse service to anyone. Spa is not responsible for lost or stolen items.